This Privacy Policy explains how Renova Agent Inc. collects, uses, shares, and protects personal information. The full policy is broken into 14 sections below — click any to expand, or use the contents list to jump.
Renova Agent Inc. ("Cadence," "we," "us," or "our") is a Wyoming corporation that provides an AI-native customer relationship management platform for insurance agents. Our platform is available at app.cadence.renovaagentinc.com. This Privacy Policy explains how we collect, use, share, and protect personal information.
We collect information in three categories:
When you create an account, we collect your name, email address, phone number, agency or company affiliation, and password. When you subscribe to a paid plan, our payment processor (Stripe) collects payment information; we receive subscription metadata but do not store your payment card numbers.
When you use our platform, you upload or generate information about your leads, clients, and the communications you send to them. This may include names, contact information, addresses, dates of birth, policy details, communication history, and notes you record. You are the controller of this data; we process it on your behalf.
When you use our platform we automatically collect technical information about your interaction with us: IP address, browser and device type, operating system, referring URL, pages viewed, time spent, and timestamps. We use cookies and similar technologies to maintain your session, remember preferences, and analyze usage patterns.
We use the information described above to:
Our platform uses artificial intelligence services (currently Anthropic's Claude API) to provide features such as lead extraction from emails, drafting assistance for messages, and post-call summaries. When you use these features, the relevant content is sent to Anthropic for processing. Anthropic does not train its models on our customers' data under our enterprise agreement. We do not use customer data to train any other AI model.
We use technical and organizational safeguards to protect personal information, including TLS 1.3 encryption in transit, AES-256 encryption at rest, multi-factor authentication, role-based access controls, database row-level security, and comprehensive audit logging. For full details, see our Security page. No method of transmission or storage is 100 percent secure; we cannot guarantee absolute security but we work to reduce risk and to respond promptly to any incident.
We retain your personal information for as long as your account is active. If you cancel your subscription or delete your account, we retain your data for up to 30 days to allow account recovery, then delete it from production systems. Backups and archived logs may persist for an additional period before being rotated out (up to 90 days). We may retain certain information longer if required by law (e.g., tax records, regulatory requirements).
Depending on your location, you may have the following rights regarding your personal information:
To exercise any of these rights, email us at privacy@renovaagentinc.com. We will respond within 45 days for CCPA requests and within 30 days for other requests, or as otherwise required by applicable law.
California residents have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). In the past 12 months, we have collected the categories of personal information described in Section 2. We have not sold or shared personal information for cross-context behavioral advertising. We do not knowingly collect personal information from children under 16.
California residents may submit requests via privacy@renovaagentinc.com. We will verify identity before fulfilling sensitive requests.
We use a small number of cookies and similar technologies to operate the platform. We do not use third-party advertising cookies, marketing pixels, or tracking technologies for behavioral advertising. The cookies we set fall into the following categories:
You can control cookies through your browser settings. Disabling strictly necessary cookies will prevent you from signing in. We honor "Do Not Track" browser signals where technically feasible.
If we add any third-party tracking technologies in the future (for example, marketing analytics or advertising pixels), we will update this policy and present a consent banner to users in jurisdictions that require opt-in consent.
Our platform is operated in the United States. If you access the platform from outside the United States, your information will be transferred to and processed in the United States. By using the platform, you consent to this transfer. We do not currently offer a Data Processing Agreement under GDPR for EU customers; if you require a DPA, please contact privacy@renovaagentinc.com.
Our platform is intended for business use by insurance agents over the age of 18. We do not knowingly collect personal information from children under 16. If we learn we have collected such information, we will delete it promptly.
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top and notify you via email or in-app notice. Continued use of the platform after the effective date of the updated policy constitutes acceptance of the changes.
Questions about this Privacy Policy or our data practices? Reach us at:
Email us at hello@renovaagentinc.com or check the security and subprocessors pages.